Pivotal Retention's History

Built on a Track Record of Success

By Zack Smith

Pivotal Retention's Origins

Pivotal Retention is a new tool in the industry, but it’s built on a history of success.

Our industry expert Tim Smith launched Pivotal Retention’s system by hand across three separate fleets and nearly 6000 driver positions. After years of hard work managing everything by hand and perfecting the system, he achieved a lasting reduction in turnover of more than 40% at each fleet.

That’s a total of over $18M in turnover savings annually.

Building the Software

In late 2021, Tim asked me to help him take his system to the rest of the industry. Since then, Pivotal Retention has been working to reduce turnover across the industry and make a lasting impact for the companies, leaders, and drivers on our platform.

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